Patient’s Rights & Responsibilities
We have the following responsibilities towards our patients:
- To be informed of your rights in an understandable manner.
- To be informed ( patient & families) about the care and services
Al Noor Clinics & how to access those services.
- To have considerate and respectful care consistent with your personal values and beliefs and to have access to spiritual and religious support.
- To have care that is respectful of privacy.
- To have your valuables and personal belongings safeguarded.
- To be protected from any type of assault while a patient.
- To receive appropriate protection if you are a vulnerable child,
disabled individual, or an elderly.
- To have all your informations kept confidential and protected
from loss or misuse.
- To have respectful and compassionate care if your condition is
- To be given information on how to gain access to clinical
research, investigation or clinical trials involving human subject if this
healthcare organization is currently involved in any of these.
- To be informed of how you would be informed and protected if you
participated in any clinical research, investigations, or clinical trials.
- To be informed of Al Noor Hospital’s policy on complaints,
conflicts, and difference of opinions about patient care and your right to
participate in these processes related to concerns about your treatment or care.
- To expect staff to understand your rights.
- To have informed consent (what will happen in the course of
treatment) explained in an understandable way to have adequate understandable
information for you and your family about your illness, proposed treatment and
care provided in order to make informed decisions.
- To give general consent for treatment and have the general scope
and limits of this consent explained.
- To expect to be asked for informed consent before surgery,
anesthesia, use of blood and blood product, and other high – risk treatment and
procedures, clinical research, investigation, and trial.
- To be informed of any conflicts of interest involving the health
organization and your care.
- To participate (patient & family) in the care process.
- To expect information on how you and your family will be told
about medical conditions and treatment and how to participate in care decisions
- To refuse or discontinue treatment.
- To expect UAE law and culture to be followed regarding
withhold/withdraw life – sustaining treatments.
- To have any pain properly assessed and appropriately managed.
- To be informed of treatment charges.
- To know the names of your physician and care providers.
As a healthcare provider we are responsible to treat our
patients with care, compassion and professionalism. In turn, our patients
have a few responsibilities towards us as well:
- To provide all personal and family health information needed to
provide you with appropriate care.
- To participate to the best of your ability in making decisions
about your medical treatment, to follow instructions and comply with the agreed
upon plan of care.
- To accept the consequences of not accepting care recommendations
from the provider or not following the plan of care.
- To ask questions to your physician or other care provider if you
desire a transfer of care to another physician, caregiver or facility.
- To show respect and consideration of others receiving and
- To observe facility policies and procedures including those
regarding smoking, noise, number of visitors and visiting hours, and use of